Terms of Service

Shipping Methods

Shipping is FREE.

Small items are shipped via registered airmail, and may take anywhere from 5 to 10 business days to arrive.

Items over $250 are shipped via Express Mail.

For specially requested “rush” orders via FedEx, a $25 “expedited shipping” fee will apply (option at checkout).

We will send you the postal tracking number upon request.

Orders are shipped within 24 hours of payment. Special orders, or back orders ship as soon as product is available.

All items are shipped from Tel Aviv, Israel. If you are in a country which has no direct postal service with Israel, please provide an alternate country shipping address.

Please note that while there is no sales tax added to your item, local customs, duties, and import fees (for which we are not responsible) may apply in your country.

Payment Methods

Currently, online payments are via Paypal. US$ personal checks or money orders, as well as international bank wires, are also accepted.

Payment must clear before items are shipped.

Warranties

Your Erica Harel product is guaranteed for materials and workmanship from date of purchase by a one-year limited warranty (proof of purchase required).

Defective merchandise will be repaired or replaced and returned to you free of charge.

If you have any questions about your purchase, please contact us, and we will reply within 24 hours.

Returns

Merchandise must be returned within 14 days of delivery, and must be in the same condition in which it was sent. We will email you with the nearest address to your location for returns. Shipping is paid by customer if reason for return is “change of heart.”

We will repair any item (with original invoice) for free within one year of purchase if the damage resulted from a manufacturing defect. Return shipping will be paid by us. For typical wear and tear problems, please see a leather care specialist.

All “Sale” and “Promotional” items are final sales and can only be returned if an undisclosed defect is found in the manufacturing or materials.

Refunds: Upon receipt of a returned item, your payment will be refunded via Paypal or US$ check within 3 business days.

Privacy

All transactions made at EricaHarel.com are totally secure.

Any information gathered on our site is private and will never be distributed elsewhere.