FAQ

Downtown Backpack Tutorial

How to get the most out of your Erica Harel Downtown Backpack

downtown backpack interior

INTERIOR: Essential “Schleppaholic” Compartments

  • Top zipper access to full view of roomy main compartment
  • Back compartment for 13″ computer, folio-size folders, etc.
  • Back zippered security pocket for valuables
  • Slip pocket
  • Utility pockets for pens and small items
  • Zippered pocket on front wall for cosmetics and toiletries

EXTERIOR Side Pockets: At your fingertips

  • Keys (attach them to lanyard in either side pocket)
  • Water bottle
  • Folding umbrella
  • Sunglasses

FRONT EXTERIOR Pocket: This and that

  • Transit card slip pocket (easy to fish out your card)
  • Additional slip pocket
  • Suggestion: Keep non-valuables in this pocket

BACK EXTERIOR Pocket: I’ve got your back

  • Safest place for cell phone and wallet

And there’s more:

  • Adjustable, comfortable straps
  • Hanging/carrying handle (small, but amazingly sturdy)
  • Extra lanyard inside … and a surprise GIFT
  • Loops sewn into in each pocket. Attach whatever you want … wherever you want it.

Enjoy!

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What materials were used in making your Erica Harel leather bag?

Erica Harel products are crafted from carefully selected lightweight Italian leathers and exotic skins. Slight variations in color and texture, as well as small imperfections in the grain, are typical of fine leathers. These traits, as well as the leather’s vulnerability to scuffing or slight stretching at traction points, are normal, and not considered defects. With daily wear, your bag may become slightly softer and a bit darker – giving it even more character.

For bag linings, we use water-resistant fabrics imported from Limonta, Italy.

Your bag is designed to be an integral part of your active lifestyle. We hope you enjoy your bag, appreciate its qualities, and benefit from its user-friendly features. Get comfortable with your bag, and you will love it more each day.

And always feel free to contact us with any questions you may have.

How to care for your leather bag?

Your bag has not undergone any waterproofing treatment. If your bag gets wet, just let it dry. Linings are water-resistant, and if zippers are kept closed, the contents of your bag should stay dry.

Slight soiling or minor scuffing? Your can be cleaned with a soft, damp cloth and gentle soap.

Oil stains? Cover the stain with talcum powder and let sit overnight. Repeat if necessary.

For more serious stains, it’s best to show the bag to a leather care professional.

Your bag is guaranteed for any manufacturing defects for one year of purchase. Please feel free to contact us with any questions

Shipping News

Shipping is FREE.

Small items are shipped via registered airmail, and may take anywhere from 5 to 10 business days to arrive.

Bags over $250 are shipped via Express Mail and take up to a week to arrive.

For specially requested “rush” orders via FedEx, a $25 “expedited shipping” fee will apply (option at checkout).

We will send you the postal tracking number upon request.

Orders are shipped within 24 hours of payment. Special orders, or back orders ship as soon as product is available.

All items are shipped from Tel Aviv, Israel. If you are in a country which has no direct postal service with Israel, please provide an alternate country shipping address.

Please note that while there is no sales tax added to your item, local customs, duties, and import fees (for which we are not responsible) may apply in your country. Trade agreements between Israel and the U.S. and EU ensure that there are no customs fees on items made in Israel.

What methods of payment are available?

Currently, online payments are via Paypal.

US$ personal checks or money orders, International bank wires, and Western Union are also accepted.

Payment must clear before items are shipped.

Is there a warranty?

Your Erica Harel product is guaranteed for materials and workmanship from date of purchase by a one-year limited warranty (proof of purchase required).

Defective merchandise will be repaired or replaced and returned to you free of charge.

If you have any questions about your purchase, please contact us, and we will reply within 24 hours.

(Please see our “Returns” Policy)

What about returns?

Merchandise must be returned within 14 days of delivery, and must be in the same condition in which it was sent. We will email you with the nearest address to your location for returns. Shipping is paid by customer if reason for return is “change of heart.”

We will repair any item (with original invoice) for free within one year of purchase if the damage resulted from a manufacturing defect. Return shipping will be paid by us. For typical wear and tear problems, please see a leather care specialist.

All “Sale” and “Promotional” items are final sales and can only be returned if an undisclosed defect is found in the manufacturing or materials.

Refunds: Upon receipt of a returned item, your payment will be refunded via Paypal or US$ check within 3 business days.

Privacy

All transactions made at EricaHarel.com are totally secure.

Any information gathered on our site is private and will never be distributed elsewhere.